We are seeking a highly motivated Support Team Leader to oversee our customer support team, drive performance metrics, and ensure a world-class customer experience.

• Key Responsibilities

  • Lead and manage a team of Customer Support Representatives
  • Develop KPIs and monitor team performance
  • Collaborate with cross-functional teams to improve product and service quality
  • Handle escalated customer issues and complaints
  • Conduct performance reviews and provide ongoing training

  Qualifications

  • Proficiency in CRM software and support ticketing systems
  • Strong communication and interpersonal skills
  • Ability to multitask and prioritize in a fast-paced environment

  Technical Skills

  • Familiarity with SaaS platforms
  • Experience with data analytics tools (e.g., Tableau, Google Analytics)

  Additional Requirements

  • Must be available for on-call duties during weekends and holidays
  • Ability to pass a background check

         Our promise for you

• • Brand new set for your work place – remote or on site
  • Salary starting from 3500€ bruto based on your result